Tekknic

Tekknic organises custome

Tekknic streamlines customer, device, and work order processes for service providers.

Tekknic.com Technical Service Automation is the ideal solution for tracking every stage of a device’s journey through the technical service process, starting from its initial arrival.

In the initial stage, the system generates acceptance forms for devices arriving at the technical service center, prints tracking labels, creates customer receipts, and performs basic registration processes.

Tekknic.com not only tracks devices by their serial numbers—which helps facilitate the detection of stolen devices, one of the most common issues with IT products—but also uses specialized software to retrieve information ranging from the serial numbers of each component to unique verification codes, enabling rapid database comparisons.

In the event of stolen products or hardware being detected, it generates system alerts and supports the processes of producing the necessary reports and making the required notifications.

After the initial registration of devices and the generation of the hardware report, it notifies the customer via SMS and WhatsApp and creates a portal where the customer can track the progress of their transactions.

Through this portal, customers can view acceptance photos of their product, as well as images of the disassembly, inspection, and repair processes (if the business chooses to include them), the final service report, the technician’s ID, and all other relevant information in full.

For devices that have completed the service stages, delivery forms are processed and the devices are archived, followed by post-delivery final checks and the generation of reports.

Tekknic.com, which provides businesses with comprehensive reports and easy archiving capabilities, creates a database that is entirely customized for each business and completely eliminates data leaks between businesses. Customer data and all business-specific data are stored exclusively in the cloud for each business, and the encrypted databases can only be accessed with the business’s password.